| Stores
- Location and local planning issues
- Store design and layout
- Information technology systems for retail
- Improving profit per square metre
Product offer
- Merchandise/product mix policy
- New Product Development
- Maximising profitability by product display
Customers
- Profitability by market segment
- Shopping patterns - evolution
- Expectations versus experience
- Customer care / satisfaction
- Mystery shopping
Additional customer services
- Service in relation to propensity to purchase
- Database marketing loyalty programmes
- Product availability and delivery
- Store credit cards, financial services
- Extended warranty
- Direct mail
- Product installation services
Staff
- Staff attitude surveys
- Total Quality Management
- Senior management workshops
- Staff workshops
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Corporate Marketing
- New retail concepts
- Overall business development strategy
- Retail market strategy
- Retail advertising, development and testing
- Promotions, development and testing
- Overseas retail opportunities
Markets
- Automotive
- Banking
- Bathroom fittings
- Confectionery
- Convenience shopping
- Childrens
- Fashion
- Fast food
- Furniture
- Jewellery
- Low price/discount
- Mail order
- Petrol
- Pharmacists
- Stationary
- Telecommunications
- Video rental
- Textiles
- White and brown goods
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